New Features

We're always pushing new features to our products. We post about them all on our blog so you can find them all in here.

Displaying posts 37 - 48 of 82 in total

Ticket tags

Posted in February 2017 on the Sirportly blog

We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.

Pinned private notes

Posted in January 2017 on the Sirportly blog

We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!

Maximum ticket age matching

Posted in January 2017 on the Sirportly blog

We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.

Linked Tickets

Posted in October 2016 on the Sirportly blog

Hot on the heels of the recently added features in Sirportly, we're delighted to announce the addition of linked tickets!

New features

Posted in October 2016 on the Sirportly blog

We've been hard at work adding a number of new features that have been requested by our customers, so we'd like to give you an update about them.

Watched Tickets

Posted in October 2016 on the Codebase blog

We're pleased to announce the addition of a watched tickets page in Codebase, which gives you a dedicated page where you can view all tickets that you're currently watching in...

Acceptance Criteria

Posted in August 2016 on the Codebase blog

We've just released a new feature today that a number of our users have shown interest in - the ability to add acceptance criteria to a ticket that must first...

Improvements to call queuing

Posted in June 2016 on the Dial 9 blog

One of the most valuable features in our call management system is the ability to place callers in a queue, which includes the option to announce their current position and...

Sirportly iOS v1.5

Posted in June 2016 on the Sirportly blog

Following the recent release of our updated Sirportly app for Android, we're delighted to announce the release of an updated app for iOS today.