Restrict access to your helpdesk based on IP
As part of some new security features you may have already noticed being added to Sirportly, we've now deployed the option to restrict access to your account to specific IP...
New Features
We're always pushing new features to our products. We post about them all on our blog so you can find them all in here.
Displaying posts 37 - 48 of 82 in total
Ticket tags
We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.
Pinned private notes
We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!
Maximum ticket age matching
We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.
Linked Tickets
Hot on the heels of the recently added features in Sirportly, we're delighted to announce the addition of linked tickets!
New features
We've been hard at work adding a number of new features that have been requested by our customers, so we'd like to give you an update about them.
Watched Tickets
We're pleased to announce the addition of a watched tickets page in Codebase, which gives you a dedicated page where you can view all tickets that you're currently watching in...
Acceptance Criteria
We've just released a new feature today that a number of our users have shown interest in - the ability to add acceptance criteria to a ticket that must first...
Simpler Ticket Creation
We're delighted to announce a new, simplified ticket creation process in Sirportly! A number of our users have commented that the multi-step flow was unnecessarily long-winded, so we've updated the...
Improvements to call queuing
One of the most valuable features in our call management system is the ability to place callers in a queue, which includes the option to announce their current position and...
Sirportly iOS v1.5
Following the recent release of our updated Sirportly app for Android, we're delighted to announce the release of an updated app for iOS today.
Voicemail enhancements, new IVR menu features & more
To us, there is no greater source of inspiration than you - our customer. That's why our product development is driven by your suggestions, comments and features requests. Recently our...