Including and excluding days from sprints
Until today, a sprint's ideal velocity and average velocity metrics were calculated using all the days between the start and end date. While all of us dream of working 7...
New Features
We're always pushing new features to our products. We post about them all on our blog so you can find them all in here.
Displaying posts 25 - 36 of 75 in total
Enhanced call log searching
We've recently added a useful feature to call log searching in Dial 9 - the ability to look for calls made or received by a specific extension in your account....
Bypass your standard call routing for specific callers
Recently we've introduced a useful feature in Dial 9 - Caller ID routing - which allows you to set up specific destinations in your account for specific callers, based on...
SSL on Support Centres
Recently we've deployed support for free SSL with Let's Encrypt for custom Codebase and Deploy domains and we're now delighted to announce the release of the same feature - for...
Free & automatic SSL on your custom domains
We're delighted to be launching our new & improved custom domain feature on Codebase. In the past, you could configure your own custom domain (CNAME) but you had to provide...
Restrict access to your helpdesk based on IP
As part of some new security features you may have already noticed being added to Sirportly, we've now deployed the option to restrict access to your account to specific IP...
Ticket tags
We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.
Pinned private notes
We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!
Maximum ticket age matching
We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.
Linked Tickets
Hot on the heels of the recently added features in Sirportly, we're delighted to announce the addition of linked tickets!
New features
We've been hard at work adding a number of new features that have been requested by our customers, so we'd like to give you an update about them.
Watched Tickets
We're pleased to announce the addition of a watched tickets page in Codebase, which gives you a dedicated page where you can view all tickets that you're currently watching in...