Using SIP3 for call traffic analysis
Within Dial 9, we utilise a number of tools for call monitoring and analysis. One particular service we use, especially when it comes to customer support, is SIP3.
Backstage
Tips and tricks about the various things that go on behind the scenes at a UK software development company.
Displaying posts 1 - 12 of 13 in total
Porting ‑ explained
If you're looking at changing your phone provider, you'll most likely want to transfer your existing number across to the new provider so that your customers can still reach you...
Building Commit Graphs
Git and Mercurial both come packaged with handy utilities to visualise the commits in your repository as a graph. We include this functionality in the Codebase interface as well. A...
Data Protection at Codebase
In light of recent events, we wanted to write a quick post to outline the measures we take to ensure that the data you entrust to us is safe and how we monitor the techniques used to ensure they will be ready for use when we need them.
Building single sign on for Coact
Historically, all aTech Media products used our own SSO system called aTech Identity. Unfortunately, this method introduces unnecessary complexity when you want to allow your clients
Managing your threads with Queue
One of my favourite utilities in the Ruby standard library is the Queue class. Queue provides you with a delightfully simple way to synchronise communication between threads. Typically, Queue is...
Keep Up To Date With New Features
We try to post all major feature updates to our blog to keep you informed of new tools and features in Sirportly, but sometimes we make smaller changes that might...
Creating MOSS returns for HMRC with JSON
HMRC (the UK tax authority) have finally announced how UK businesses should submit details of their digital sales to other EU countries for their new VAT MOSS system. In my...
Billing, SaaS startups & accounting software
After speaking to a few people, I've noticed that a number of startups and SaaS companies are unsure on the best way to integrate their custom billing systems with their...
Nobody is reading your instructions
For almost four years we've had these instructions on Codebase for users setting up a notebook in their project.
Building Qoffee in 48‑hours for Rails Rumble
For the 2014 Edition of the Rails Rumble competition, we built Qoffee - an app to help avoid wasting time during meetings. Qoffee came 3rd out of over 300 teams.
Reminiscing: Desklamp
Back in 2006 when aTech was just a fledgling web design company, I started work on a CRM-type application to help us manage clients, jobs & quotes.