Enhanced call log searching
We've recently added a useful feature to call log searching in Dial 9 - the ability to look for calls made or received by a specific extension in your account....
New Features
We're always pushing new features to our products. We post about them all on our blog so you can find them all in here.
Displaying posts 61 - 72 of 183 in total
Bypass your standard call routing for specific callers
Recently we've introduced a useful feature in Dial 9 - Caller ID routing - which allows you to set up specific destinations in your account for specific callers, based on...
SSL on Support Centres
Recently we've deployed support for free SSL with Let's Encrypt for custom Codebase and Deploy domains and we're now delighted to announce the release of the same feature - for...
Deploying with tags
We've just deployed an enhancement to the commit selection functionality in Deploy, allowing you to not only choose from or search for commits that have been pushed to your repository,...
Free, automatic SSL for custom Deploy domains
Further to a recent update to our Codebase platform, we've now added free SSL to custom domains in Deploy! As of today, custom domains configured in Deploy will automatically have...
We've given Natterly a good spring cleaning
We've learnt a lot from our Natterly beta; both from our own experience of running Natterly on all our sites, and from all the great feedback we've received from everyone...
Free & automatic SSL on your custom domains
We're delighted to be launching our new & improved custom domain feature on Codebase. In the past, you could configure your own custom domain (CNAME) but you had to provide...
Restrict access to your helpdesk based on IP
As part of some new security features you may have already noticed being added to Sirportly, we've now deployed the option to restrict access to your account to specific IP...
Lock down your Deploy account from certain IPs
As part of some increased security features you may have already noticed being added to Deploy, we've now deployed the option to restrict access to your account to specific IP...
Deploy to servers behind a VPN
We're delighted we're now able to help out those users who need to use a service like Deploy but who's servers are locked away behind a VPN. Today we're launching what we call the Deploy Agent.
Ticket tags
We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.
Pinned private notes
We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!