Setting up an effective call queue
If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...
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Displaying posts 337 - 348 of 456 in total
Seamless socket server restarts in Ruby
We utilise a variety of custom socket servers to support our applications. Most of our apps have at least one. We write RPC servers to interact with repository storage in...
Resizing your uploaded images
A couple of days ago I wrote about uploading attachments and in this tutorial I'm going to look at doing some processing on those attachments once they have been uploaded....
Uploading files in your Rails application
Uploading files into your Rails application has never been easier, and with the a wealth of useful gems around to help there's no better time to be working with files.
How to install Staytus from scratch
Staytus is the open source publishing platform that I developed last year when we needed something simple to help us communicate with our customers when issues arise with our service....
Welcome to atech.blog
It is with much anticipation and excitement that I'm ready to announce our new blog. We've made blogs before and it's always been a very lacklustre affair either on top...
Ticket tags
We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.
Data Protection at Codebase
In light of recent events, we wanted to write a quick post to outline the measures we take to ensure that the data you entrust to us is safe and how we monitor the techniques used to ensure they will be ready for use when we need them.
Pinned private notes
We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!
Maximum ticket age matching
We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.
Linked Tickets
Hot on the heels of the recently added features in Sirportly, we're delighted to announce the addition of linked tickets!
New features
We've been hard at work adding a number of new features that have been requested by our customers, so we'd like to give you an update about them.