Intro to Agile: Part 3 ‑ Effort and Time
In the last blog post we outlined the Burndown Chart and how it helps with analysing the performance of your Sprints. Now we're going to be discussing Time and Effort...
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Intro to Agile: Part 2 ‑ Sprints
Previously we talked about the ability to add tickets en-masse as part of the Agile features. In this post, we'll be starting to look at Sprints and how they can...
Intro to Agile: Part 1 ‑ The Ticket Backlog
As part of our new Agile features, we've included the ability to quickly add tickets en-masse to a project. Just select either the Add Multiple Tickets link from within the...
Agile Features
Recently we deployed some changes to our Kanban Board and have been busy making further updates to the Agile features as a whole. We're now pleased to offer those features...
Kanban Board 2.0
If you've been a part of our agile beta you'll probably be familiar with the Kanban Board functionality that's available as part of a sprint. Today I'd like to introduce...
IP Address Security
Along with our recent addition of the option to force Two Factor Authentication for accessing the Codebase UI, we're pleased to offer the option to account administrators to only allow...
Enforced Two Factor Authentication
Recently we introduced a new feature to Codebase that has been requested by a few of our users, in particular account administrators; the ability to force users to set up...
Changing contacts
As well as the other recent features we've deployed, we're now pleased to offer the option to change a ticket's primary contact - a feature that has been requested by...
Get to know the Dial 9 API
For those of you that are developers (especially our Codebase and Deploy customers that use Dial 9), you'll be pleased to know we have now deployed our new Dial 9...
A catch‑up on our latest features
Recently we released Sirportly 5.3, which has introduced a host of new features and improvements, many of which were requested by several of our customers.
Get an international number?
If you make or receive international calls regularly, you'll be pleased to hear that we are now offering the option to add international numbers to your account.
Announce queue position & wait time
If you're taking lots of calls and are therefore using a Call Queue, you'll be pleased to know we've recently introduced some new features that will help improve the callers...