Our new website is live
Here at Dial 9, we are very excited to announce the launch of our new look website - which you'll still be able to access at www.dial9.co.uk. We've embraced our...
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Displaying posts 301 - 312 of 394 in total
Sirportly Android v0.7
We're pleased to announce a new release of our Sirportly application for Android, which includes a number of new features and fixes:
Top tips for your on‑hold messaging
Most of us will have experience of hanging on the phone line to reach the right person - in fact, on average 7 out of 10 business callers are placed...
Force Push Protection
It happens to every team, someone force-pushes to the repository and overwrites the branch, instead of pulling and merging changes like they should. We want to make this a thing...
Additional contact notification
We've just introduced another feature to Sirportly - a notification within the contacts tab in any ticket so you can quickly identify if there are any additional contacts included within...
Favourite tickets
A new feature has been added to the Sirportly platform today - the ability to create your own arbitrary list of important tickets.
Introducing the Dial 9 portal
In order to enhance your customer experience, we are pleased to introduce to you our new Account Management Portal, designed to make managing your Dial 9 account even easier than...
Personalised outbound emails
Today we're delighted to tell you about the release of a new feature - the ability to customise the from name and address in outbound messages sent from Sirportly.
Splitting Tickets
Hot on the heels of our new feature for restoring deleted items, we've also deployed a new feature today that has been requested by a number of our users -...
Recovering Deleted Items
Today we're pleased to introduce a new feature in Codebase - the ability to restore items removed from your account that may have been deleted in error.
Creating an IPv6 network with an EdgeRouter
We’ve been using IPv6 for quite a while now on the aTech and Viaduct networks however my home ISP doesn’t support IPv6 natively. As you can imagine, this is quite...
Draft Articles
As part of our 5.4 release of Sirportly, we're pleased to introduce the option to save a Support Centre article as a draft while you're working on it and before...