Making the most of your call logs
One of the most useful features of a VoIP system is the ability to track previous calls. With Call Logs in your Dial 9 service, you can look up calls...
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Displaying posts 325 - 336 of 456 in total
Keep on top of your tasks with checklists
When you receive a ticket from a customer, there may be a number of tasks that need to be completed before the ticket can be resolved, or a reply sent...
Building Commit Graphs
Git and Mercurial both come packaged with handy utilities to visualise the commits in your repository as a graph. We include this functionality in the Codebase interface as well. A...
Setting up Codebase with Git Tower
In this guide, we're going to look at setting up Git Tower for Mac and connecting it to a repository in Codebase.
Restrict access to your helpdesk based on IP
As part of some new security features you may have already noticed being added to Sirportly, we've now deployed the option to restrict access to your account to specific IP...
Add the personal touch with an audio message and music
When customers call your business, you want to provide them with the best possible experience if they're waiting for an answer. Dial 9 provides two options for this, on-hold music...
A weekend incident ‑ April 2017
It is with the utmost regret that I write to say that, over the weekend, we were the victim of a successful attempt by a third party to access our...
Separate your personal and business voicemail with a Follow
One of the most common questions I'm asked when helping customers get set up is:
Dealing with out of hours calls
When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...
MySQL Replication for Redundancy
In this post we will discuss how we configure MariaDB multi-source replication in order to achieve database redundancy.
Keep on track with Timers
Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...
IconJar ‑ I love icons again
Over the last 15 years I have bought many thousands of icons through a number of channels - directly from the designer, backing projects on Kickstarter or using subscription services...