Sirportly is a customer helpdesk platform which is packed with advanced features that any company needs to deliver customer support excellence.

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Displaying posts 25 - 32 of 32 in total

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Better Contacts and Companies

Posted in June 2015 

Today we're introducing a new way to view your contacts and their associated tickets; by company! Open up your Contacts tab in Sirportly and select 'View Companies' on the right.

Easier Ticket Attachments

Posted in March 2015 

We're introducing a couple of enhancements to Sirportly that should make working with attachments easier.

Enhanced Responses

Posted in March 2015 

We all know how useful it can be to have replies written and ready to go for quick replies to common enquiries. Sirportly's Responses takes care of this quickly and...

Improved Ticket Navigation

Posted in March 2015 

The best features are the ones that let people get on with their work quicker and easier. Sometimes that just means making a small, simple addition to your user interface.

Sirportly and Customer Thermometer

Posted in February 2015 

Recently, we've been working with our friends over at Customer Thermometer to integrate their excellent customer satisfaction survey tool with Sirportly.

The new Sirportly blog

Posted in January 2015 

Welcome to our new Sirportly blog! We've been rather lax with updates on our old blog but we hope to change all that. We have a number of new updating...