Improvements to call queuing
One of the most valuable features in our call management system is the ability to place callers in a queue, which includes the option to announce their current position and...
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Displaying posts 409 - 420 of 597 in total
Ensure you're receiving all communication from your customers
One of the great things about a helpdesk such as Sirportly is being able to support your customers by so many different means of communication, whether that's via email, Facebook,...
Wiring up Deploy for Websockets (part 1)
In the last few weeks we've introduced websockets into Deploy to improve our deployments. In the next couple of posts we'll delve into the how and why of this development.
Get your phone system ready for the summer
The great British bank holiday season may be over, but school holidays are creeping up on us and it seems like almost everyone has some time off scheduled over the...
Automate Bug Reporting with TestLodge
Testing software and logging bugs takes time. Integrating Codebase with TestLodge can save your team time by making this process more efficient.
Deploy at PHP South Coast
This Saturday we'll be attending the 2nd PHP South Coast Conference. Located in Portsmouth at the historic Action Stations boathouse we'll be on hand all day to give demonstrations and answer any questions.
Sirportly iOS v1.5
Following the recent release of our updated Sirportly app for Android, we're delighted to announce the release of an updated app for iOS today.
Respond to Your Customers Faster using Automation and Macros
One of our biggest goals with Sirportly as a helpdesk has always been to make life easier for both your support team and your customers.
Voicemail enhancements, new IVR menu features & more
To us, there is no greater source of inspiration than you - our customer. That's why our product development is driven by your suggestions, comments and features requests. Recently our...
Automatic deployments with Planio
We're pleased to announce support today for automatic deployments from repositories hosted at plan.io in Deploy!
Notifications in your Browser
Want to switch tabs during your deployment to do something else, but still know as soon as your deployment is completed?
Custom Filters
We're delighted to announce the addition of a new feature to the Sirportly platform today - the ability to modify the conditions on any ticket filter for an on-the-fly ticket...