Draft Articles
As part of our 5.4 release of Sirportly, we're pleased to introduce the option to save a Support Centre article as a draft while you're working on it and before...
Sirportly is a customer helpdesk platform which is packed with advanced features that any company needs to deliver customer support excellence.
Displaying all 10 posts
Changing contacts
As well as the other recent features we've deployed, we're now pleased to offer the option to change a ticket's primary contact - a feature that has been requested by...
A catch‑up on our latest features
Recently we released Sirportly 5.3, which has introduced a host of new features and improvements, many of which were requested by several of our customers.
Better Contacts and Companies
Today we're introducing a new way to view your contacts and their associated tickets; by company! Open up your Contacts tab in Sirportly and select 'View Companies' on the right.
Keep Up To Date With New Features
We try to post all major feature updates to our blog to keep you informed of new tools and features in Sirportly, but sometimes we make smaller changes that might...
Easier Ticket Attachments
We're introducing a couple of enhancements to Sirportly that should make working with attachments easier.
Enhanced Responses
We all know how useful it can be to have replies written and ready to go for quick replies to common enquiries. Sirportly's Responses takes care of this quickly and...
Improved Ticket Navigation
The best features are the ones that let people get on with their work quicker and easier. Sometimes that just means making a small, simple addition to your user interface.
Sirportly and Customer Thermometer
Recently, we've been working with our friends over at Customer Thermometer to integrate their excellent customer satisfaction survey tool with Sirportly.
The new Sirportly blog
Welcome to our new Sirportly blog! We've been rather lax with updates on our old blog but we hope to change all that. We have a number of new updating...