Access and internal numbers in Dial 9
In Dial 9, there are several numbers that can be dialled from a connected phone, which allow you to access global services, as well configure additional services. These are referred...
Tips & Tricks
Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.
Displaying posts 49 - 60 of 72 in total
An introduction to version control
When collaborating with co-workers on a development project, you may have experienced frustrations when someone overwrites your work, or when you have to constantly swap files, or even having to...
Press 1 for Sales or 2 for Support
When receiving calls to your business, it can be useful to know the purpose of the call before you answer it. One of the best ways to achieve this with...
Troubleshooting server issues in Deploy
There are a number of issues you might run into when adding a new server to your Deploy project, which we'll be outlining further in this post. To start, we'll...
Using submodules in Deploy
One of the most common issues users can experience when setting up a Deploy project is a submodule related error. These can be tricky to diagnose, so, in this post...
Making the most of your call logs
One of the most useful features of a VoIP system is the ability to track previous calls. With Call Logs in your Dial 9 service, you can look up calls...
Keep on top of your tasks with checklists
When you receive a ticket from a customer, there may be a number of tasks that need to be completed before the ticket can be resolved, or a reply sent...
Add the personal touch with an audio message and music
When customers call your business, you want to provide them with the best possible experience if they're waiting for an answer. Dial 9 provides two options for this, on-hold music...
Setup automatic deployment with Codebase and Deploy
One of the simplest and yet most useful features in Deploy is the ability to set up automatic deployments from a number of repository hosting services. In this post, we're...
Separate your personal and business voicemail with a Follow
One of the most common questions I'm asked when helping customers get set up is:
Dealing with out of hours calls
When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...
Keep on track with Timers
Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...