Making the most of your call logs
One of the most useful features of a VoIP system is the ability to track previous calls. With Call Logs in your Dial 9 service, you can look up calls...
Tips & Tricks
Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.
Displaying posts 49 - 60 of 67 in total
Keep on top of your tasks with checklists
When you receive a ticket from a customer, there may be a number of tasks that need to be completed before the ticket can be resolved, or a reply sent...
Add the personal touch with an audio message and music
When customers call your business, you want to provide them with the best possible experience if they're waiting for an answer. Dial 9 provides two options for this, on-hold music...
Setup automatic deployment with Codebase and Deploy
One of the simplest and yet most useful features in Deploy is the ability to set up automatic deployments from a number of repository hosting services. In this post, we're...
Separate your personal and business voicemail with a Follow
One of the most common questions I'm asked when helping customers get set up is:
Dealing with out of hours calls
When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...
Keep on track with Timers
Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...
Setting up an effective call queue
If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...
Manage your Dial 9 account from your mobile device
In the following post, you'll be able to find out how you can manage many aspects of your Dial 9 account straight from your smartphone or tablet, without the need...
Give your support centre a new look
In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...
Ensure you're receiving all communication from your customers
One of the great things about a helpdesk such as Sirportly is being able to support your customers by so many different means of communication, whether that's via email, Facebook,...
Automate Bug Reporting with TestLodge
Testing software and logging bugs takes time. Integrating Codebase with TestLodge can save your team time by making this process more efficient.