Give your support centre a new look
In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...
Tips & Tricks
Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.
Displaying posts 49 - 58 of 58 in total
Ensure you're receiving all communication from your customers
One of the great things about a helpdesk such as Sirportly is being able to support your customers by so many different means of communication, whether that's via email, Facebook,...
Automate Bug Reporting with TestLodge
Testing software and logging bugs takes time. Integrating Codebase with TestLodge can save your team time by making this process more efficient.
Respond to Your Customers Faster using Automation and Macros
One of our biggest goals with Sirportly as a helpdesk has always been to make life easier for both your support team and your customers.
Top tips for your on‑hold messaging
Most of us will have experience of hanging on the phone line to reach the right person - in fact, on average 7 out of 10 business callers are placed...
Intro to Agile: Part 4 ‑ The Kanban Board
Previously we discussed Time and Effort and how they're used in Codebase as part of the Agile methodology. To finish, we'll be talking about the Kanban Board, a central place...
Get to know the Dial 9 API
For those of you that are developers (especially our Codebase and Deploy customers that use Dial 9), you'll be pleased to know we have now deployed our new Dial 9...
Get an international number?
If you make or receive international calls regularly, you'll be pleased to hear that we are now offering the option to add international numbers to your account.
Exploring presets
Recently we introduced a new feature which allows you to divert incoming calls to one or more incoming numbers at the click of a button. This might be useful in...
Accessing your console over SSH
The Viaduct application console allows you to easily access your live environment from your web browser or your terminal. You may have used this from the web console or Viaduct...