Tips & Tricks

Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.

Displaying posts 61 - 72 of 72 in total

Setting up an effective call queue

Posted in March 2017 on the Dial 9 blog

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...

Give your support centre a new look

Posted in July 2016 on the Sirportly blog

In Sirportly you can create and use Support Centres for your brands, which are central public areas where your customers can find useful information, news and downloads relating to your...

Top tips for your on‑hold messaging

Posted in May 2016 on the Dial 9 blog

Most of us will have experience of hanging on the phone line to reach the right person - in fact, on average 7 out of 10 business callers are placed...

Intro to Agile: Part 4 ‑ The Kanban Board

Posted in November 2015 on the Codebase blog

Previously we discussed Time and Effort and how they're used in Codebase as part of the Agile methodology. To finish, we'll be talking about the Kanban Board, a central place...

Get to know the Dial 9 API

Posted in October 2015 on the Dial 9 blog

For those of you that are developers (especially our Codebase and Deploy customers that use Dial 9), you'll be pleased to know we have now deployed our new Dial 9...

Get an international number?

Posted in October 2015 on the Dial 9 blog

If you make or receive international calls regularly, you'll be pleased to hear that we are now offering the option to add international numbers to your account.

Exploring presets

Posted in October 2015 on the Dial 9 blog

Recently we introduced a new feature which allows you to divert incoming calls to one or more incoming numbers at the click of a button. This might be useful in...

Accessing your console over SSH

Posted in April 2015 on the Viaduct blog

The Viaduct application console allows you to easily access your live environment from your web browser or your terminal. You may have used this from the web console or Viaduct...