Tips & Tricks

Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.

Displaying posts 37 - 48 of 59 in total

An introduction to version control

Posted in June 2017 on the Codebase blog

When collaborating with co-workers on a development project, you may have experienced frustrations when someone overwrites your work, or when you have to constantly swap files, or even having to...

Press 1 for Sales or 2 for Support

Posted in May 2017 on the Dial 9 blog

When receiving calls to your business, it can be useful to know the purpose of the call before you answer it. One of the best ways to achieve this with...

Troubleshooting server issues in Deploy

Posted in May 2017 on the DeployHQ blog

There are a number of issues you might run into when adding a new server to your Deploy project, which we'll be outlining further in this post. To start, we'll...

Using submodules in Deploy

Posted in May 2017 on the DeployHQ blog

One of the most common issues users can experience when setting up a Deploy project is a submodule related error. These can be tricky to diagnose, so, in this post...

Making the most of your call logs

Posted in May 2017 on the Dial 9 blog

One of the most useful features of a VoIP system is the ability to track previous calls. With Call Logs in your Dial 9 service, you can look up calls...

Dealing with out of hours calls

Posted in March 2017 on the Dial 9 blog

When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...

Keep on track with Timers

Posted in March 2017 on the Sirportly blog

Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...

Setting up an effective call queue

Posted in March 2017 on the Dial 9 blog

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...