Adam W

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.

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Displaying posts 13 - 24 of 194 in total

Yealink's new DECT ranges

Posted in April 2023 on the Dial 9 blog

A very popular type of product within the Yealink family of VoIP devices, is the DECT range. DECT, or Digital Enhanced Cordless Telecommunications, is a specific wireless protocol designed for...

What is SIP trunking?

Posted in March 2023 on the Dial 9 blog

SIP trunking is a service whereby a company with their own existing telephony servers, can connect via a service provider to be able to make and receive calls. This is...

Using DeployHQ with Shared Hosting providers

Posted in March 2023 on the DeployHQ blog

DeployHQ has always been flexible and easy to use with a variety of different servers, with support available for FTP, SSH/SFTP, and other proprietary services and protocols such as AWS...

What is an ATA?

Posted in February 2023 on the Dial 9 blog

An ATA, or Analogue Telephone Adapter is a very useful device that can help users (especially those at home) moving from an older fixed line type telephone service, to a...

More on the Yealink T3x range

Posted in February 2023 on the Dial 9 blog

Yealink have made a number of changes to their product lines in recent years, unifying their ranges so that fewer numbers of accessories and spares (such as handsets and power...

Using SIP3 for call traffic analysis

Posted in March 2022 on the Dial 9 blog

Within Dial 9, we utilise a number of tools for call monitoring and analysis. One particular service we use, especially when it comes to customer support, is SIP3.