Ensuring calls are routed correctly over the Christmas period
During the Christmas break, the majority of businesses will be closing, or at least operating in a lighter capacity than normal. With Dial 9, you can easily set up Presets...
Adam W
I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.
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Displaying posts 13 - 24 of 115 in total
Using SIP3 for call traffic analysis
Within Dial 9, we utilise a number of tools for call monitoring and analysis. One particular service we use, especially when it comes to customer support, is SIP3.
Porting ‑ explained
If you're looking at changing your phone provider, you'll most likely want to transfer your existing number across to the new provider so that your customers can still reach you...
Preventing anonymous incoming calls
With Dial 9, you can block callers in a variety of ways, including by their caller ID. This, however, has not always been so straight forward when you only want...
Managing your incoming calls during the Christmas break
With the Christmas break just around the corner, it’s important to make sure that your incoming calls are going to be correctly routed while your offices are closed. With Dial...
New enhancements to our greetings features with SSML
We're delighted to announce the addition of a new enhancement to our text-to-speech greetings feature - the ability to further customise your greeting by adding pauses, abbreviations and acronyms and...
Introducing Katapult File Storage
Following several months in development the team at Katapult are pleased to announce our latest storage offering. Introducing our Elastic File System (KEFS), suitable for your file storage needs.
Introducing Katapult Load Balancers
What is a load balancer?
Host your SVN repositories with Codebase
A number of long-time and new customers have been in touch with us recently about the discontinuation of CloudForge and in particular, that they need an alternative place to host...
Release 1.1.0 Deployed
Version 1.1.0 introduces Let's Encrypt and Certificate support, Search functionality enhancements and new firewall and disk backup policy API endpoints alongside the usual fixes and tweaks.
Release 1.0.20 Deployed
Release 1.0.20 brings with it the introduction of hypervisor-level firewalling, improved performance / resource graphs, and various other enhancements and bug fixes.
Release 1.0.19 Deployed
Release 1.0.19 provides a number of user interface and API enhancements.