Adam W

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.

All articles

Displaying posts 13 - 24 of 119 in total

What is SIP trunking?

Posted in March 2023 on the Dial 9 blog

SIP trunking is a service whereby a company with their own existing telephony servers, can connect via a service provider to be able to make and receive calls. This is...

What is an ATA?

Posted in February 2023 on the Dial 9 blog

An ATA, or Analogue Telephone Adapter is a very useful device that can help users (especially those at home) moving from an older fixed line type telephone service, to a...

More on the Yealink T3x range

Posted in February 2023 on the Dial 9 blog

Yealink have made a number of changes to their product lines in recent years, unifying their ranges so that fewer numbers of accessories and spares (such as handsets and power...

Using SIP3 for call traffic analysis

Posted in March 2022 on the Dial 9 blog

Within Dial 9, we utilise a number of tools for call monitoring and analysis. One particular service we use, especially when it comes to customer support, is SIP3.

Porting ‑ explained

Posted in February 2022 on the Dial 9 blog

If you're looking at changing your phone provider, you'll most likely want to transfer your existing number across to the new provider so that your customers can still reach you...

Preventing anonymous incoming calls

Posted in March 2021 on the Dial 9 blog

With Dial 9, you can block callers in a variety of ways, including by their caller ID. This, however, has not always been so straight forward when you only want...

Introducing Katapult File Storage

Posted in October 2020 on the Katapult blog

Following several months in development the team at Katapult are pleased to announce our latest storage offering. Introducing our Elastic File System (KEFS), suitable for your file storage needs.