All about the Yealink T5 series
In recent years Yealink have introduced a completely new range of phones to their offerings, the T5 series. These now all come with USB, WiFi and Bluetooth built-in as standard,...
Adam W
I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.
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Displaying posts 13 - 24 of 122 in total
What are the differences between call forwarding and VoIP?
When it comes to the right phone system for your business, there's actually more options available than you might think. Depending on your requirements, you can tailor your system to...
Yealink's new DECT ranges
A very popular type of product within the Yealink family of VoIP devices, is the DECT range. DECT, or Digital Enhanced Cordless Telecommunications, is a specific wireless protocol designed for...
What is SIP trunking?
SIP trunking is a service whereby a company with their own existing telephony servers, can connect via a service provider to be able to make and receive calls. This is...
What is an ATA?
An ATA, or Analogue Telephone Adapter is a very useful device that can help users (especially those at home) moving from an older fixed line type telephone service, to a...
More on the Yealink T3x range
Yealink have made a number of changes to their product lines in recent years, unifying their ranges so that fewer numbers of accessories and spares (such as handsets and power...
The benefits of selling VoIP services to your customers
As a result of a number of recent changes both in the Telecoms industry, and global events such as the COVID-19 pandemic, more and more businesses are switching to internet-based...
Ensuring calls are routed correctly over the Christmas period
During the Christmas break, the majority of businesses will be closing, or at least operating in a lighter capacity than normal. With Dial 9, you can easily set up Presets...
Using SIP3 for call traffic analysis
Within Dial 9, we utilise a number of tools for call monitoring and analysis. One particular service we use, especially when it comes to customer support, is SIP3.
Porting ‑ explained
If you're looking at changing your phone provider, you'll most likely want to transfer your existing number across to the new provider so that your customers can still reach you...
Preventing anonymous incoming calls
With Dial 9, you can block callers in a variety of ways, including by their caller ID. This, however, has not always been so straight forward when you only want...
Managing your incoming calls during the Christmas break
With the Christmas break just around the corner, it’s important to make sure that your incoming calls are going to be correctly routed while your offices are closed. With Dial...