Draft Articles
As part of our 5.4 release of Sirportly, we're pleased to introduce the option to save a Support Centre article as a draft while you're working on it and before...
Adam W
I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.
All articles
Displaying posts 109 - 119 of 119 in total
Intro to Agile: Part 4 ‑ The Kanban Board
Previously we discussed Time and Effort and how they're used in Codebase as part of the Agile methodology. To finish, we'll be talking about the Kanban Board, a central place...
Intro to Agile: Part 3 ‑ Effort and Time
In the last blog post we outlined the Burndown Chart and how it helps with analysing the performance of your Sprints. Now we're going to be discussing Time and Effort...
Intro to Agile: Part 2 ‑ Sprints
Previously we talked about the ability to add tickets en-masse as part of the Agile features. In this post, we'll be starting to look at Sprints and how they can...
Intro to Agile: Part 1 ‑ The Ticket Backlog
As part of our new Agile features, we've included the ability to quickly add tickets en-masse to a project. Just select either the Add Multiple Tickets link from within the...
Agile Features
Recently we deployed some changes to our Kanban Board and have been busy making further updates to the Agile features as a whole. We're now pleased to offer those features...
IP Address Security
Along with our recent addition of the option to force Two Factor Authentication for accessing the Codebase UI, we're pleased to offer the option to account administrators to only allow...
Enforced Two Factor Authentication
Recently we introduced a new feature to Codebase that has been requested by a few of our users, in particular account administrators; the ability to force users to set up...
Changing contacts
As well as the other recent features we've deployed, we're now pleased to offer the option to change a ticket's primary contact - a feature that has been requested by...
A catch‑up on our latest features
Recently we released Sirportly 5.3, which has introduced a host of new features and improvements, many of which were requested by several of our customers.
Exploring presets
Recently we introduced a new feature which allows you to divert incoming calls to one or more incoming numbers at the click of a button. This might be useful in...