Seamless socket server restarts in Ruby
We utilise a variety of custom socket servers to support our applications. Most of our apps have at least one. We write RPC servers to interact with repository storage in...
Displaying posts 73 - 84 of 84 in total
Say hello to our new live chat service, Natterly
Here we go again, another top tool for your customer support toolbox. For years we've experimented with having live chat on our websites and within our own applications but never...
Resizing your uploaded images
A couple of days ago I wrote about uploading attachments and in this tutorial I'm going to look at doing some processing on those attachments once they have been uploaded....
Deploy to servers behind a VPN
We're delighted we're now able to help out those users who need to use a service like Deploy but who's servers are locked away behind a VPN. Today we're launching what we call the Deploy Agent.
Uploading files in your Rails application
Uploading files into your Rails application has never been easier, and with the a wealth of useful gems around to help there's no better time to be working with files.
How to install Staytus from scratch
Staytus is the open source publishing platform that I developed last year when we needed something simple to help us communicate with our customers when issues arise with our service....
Welcome to atech.blog
It is with much anticipation and excitement that I'm ready to announce our new blog. We've made blogs before and it's always been a very lacklustre affair either on top...
Manage your Dial 9 account from your mobile device
In the following post, you'll be able to find out how you can manage many aspects of your Dial 9 account straight from your smartphone or tablet, without the need...
Ticket tags
We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.
Data Protection at Codebase
In light of recent events, we wanted to write a quick post to outline the measures we take to ensure that the data you entrust to us is safe and how we monitor the techniques used to ensure they will be ready for use when we need them.
Pinned private notes
We've just introduced a handy new feature to Sirportly - the option to permanently pin a private note to the top of a ticket!
Maximum ticket age matching
We're pleased to introduce a new feature to the Sirportly platform - the ability to set a maximum age when matching customer messages with existing closed tickets.