Dealing with out of hours calls
When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...
Displaying posts 49 - 60 of 63 in total
MySQL Replication for Redundancy
In this post we will discuss how we configure MariaDB multi-source replication in order to achieve database redundancy.
Keep on track with Timers
Sirportly has a powerful timer system that you can use for a wide variety of applications in your helpdesk. Today we're going to look at setting up a simple timer...
IconJar ‑ I love icons again
Over the last 15 years I have bought many thousands of icons through a number of channels - directly from the designer, backing projects on Kickstarter or using subscription services...
Setting up an effective call queue
If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...
Seamless socket server restarts in Ruby
We utilise a variety of custom socket servers to support our applications. Most of our apps have at least one. We write RPC servers to interact with repository storage in...
Resizing your uploaded images
A couple of days ago I wrote about uploading attachments and in this tutorial I'm going to look at doing some processing on those attachments once they have been uploaded....
Uploading files in your Rails application
Uploading files into your Rails application has never been easier, and with the a wealth of useful gems around to help there's no better time to be working with files.
How to install Staytus from scratch
Staytus is the open source publishing platform that I developed last year when we needed something simple to help us communicate with our customers when issues arise with our service....
Welcome to atech.blog
It is with much anticipation and excitement that I'm ready to announce our new blog. We've made blogs before and it's always been a very lacklustre affair either on top...
Manage your Dial 9 account from your mobile device
In the following post, you'll be able to find out how you can manage many aspects of your Dial 9 account straight from your smartphone or tablet, without the need...
Ticket tags
We've just added a useful new feature to Sirportly today - the ability for staff to set ticket properties automatically by using tags in a ticket update.