Adam W

I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.

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Displaying posts 181 - 192 of 194 in total

Recovering Deleted Items

Posted in March 2016 on the Codebase blog

Today we're pleased to introduce a new feature in Codebase - the ability to restore items removed from your account that may have been deleted in error.

Draft Articles

Posted in December 2015 on the Sirportly blog

As part of our 5.4 release of Sirportly, we're pleased to introduce the option to save a Support Centre article as a draft while you're working on it and before...

Intro to Agile: Part 4 ‑ The Kanban Board

Posted in November 2015 on the Codebase blog

Previously we discussed Time and Effort and how they're used in Codebase as part of the Agile methodology. To finish, we'll be talking about the Kanban Board, a central place...

Intro to Agile: Part 3 ‑ Effort and Time

Posted in November 2015 on the Codebase blog

In the last blog post we outlined the Burndown Chart and how it helps with analysing the performance of your Sprints. Now we're going to be discussing Time and Effort...

Intro to Agile: Part 2 ‑ Sprints

Posted in November 2015 on the Codebase blog

Previously we talked about the ability to add tickets en-masse as part of the Agile features. In this post, we'll be starting to look at Sprints and how they can...

Agile Features

Posted in November 2015 on the Codebase blog

Recently we deployed some changes to our Kanban Board and have been busy making further updates to the Agile features as a whole. We're now pleased to offer those features...

IP Address Security

Posted in October 2015 on the Codebase blog

Along with our recent addition of the option to force Two Factor Authentication for accessing the Codebase UI, we're pleased to offer the option to account administrators to only allow...

Enforced Two Factor Authentication

Posted in October 2015 on the Codebase blog

Recently we introduced a new feature to Codebase that has been requested by a few of our users, in particular account administrators; the ability to force users to set up...

Changing contacts

Posted in October 2015 on the Sirportly blog

As well as the other recent features we've deployed, we're now pleased to offer the option to change a ticket's primary contact - a feature that has been requested by...

Gitlab Support

Posted in October 2015 on the DeployHQ blog

Whilst we've had support for Gitlab repositories for some time, we've recently deployed full support for Gitlab via OAuth as well as the ability to trigger automatic deployments using both...