Access and internal numbers in Dial 9
In Dial 9, there are several numbers that can be dialled from a connected phone, which allow you to access global services, as well configure additional services. These are referred...
Adam W
I'm Adam W, or as everyone prefers to call me - Batman. I get a lot of satisfaction out of helping our customers and am committed to making their customer experience as positive as possible. When not offering support to our customers, you'll find me gaming, listening to music or running.
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Displaying posts 133 - 144 of 194 in total
We've given Natterly a good spring cleaning
We've learnt a lot from our Natterly beta; both from our own experience of running Natterly on all our sites, and from all the great feedback we've received from everyone...
Press 1 for Sales or 2 for Support
When receiving calls to your business, it can be useful to know the purpose of the call before you answer it. One of the best ways to achieve this with...
Troubleshooting server issues in Deploy
There are a number of issues you might run into when adding a new server to your Deploy project, which we'll be outlining further in this post. To start, we'll...
Using submodules in Deploy
One of the most common issues users can experience when setting up a Deploy project is a submodule related error. These can be tricky to diagnose, so, in this post...
Making the most of your call logs
One of the most useful features of a VoIP system is the ability to track previous calls. With Call Logs in your Dial 9 service, you can look up calls...
Keep on top of your tasks with checklists
When you receive a ticket from a customer, there may be a number of tasks that need to be completed before the ticket can be resolved, or a reply sent...
Setting up Codebase with Git Tower
In this guide, we're going to look at setting up Git Tower for Mac and connecting it to a repository in Codebase.
Restrict access to your helpdesk based on IP
As part of some new security features you may have already noticed being added to Sirportly, we've now deployed the option to restrict access to your account to specific IP...
Add the personal touch with an audio message and music
When customers call your business, you want to provide them with the best possible experience if they're waiting for an answer. Dial 9 provides two options for this, on-hold music...
Lock down your Deploy account from certain IPs
As part of some increased security features you may have already noticed being added to Deploy, we've now deployed the option to restrict access to your account to specific IP...
Setup automatic deployment with Codebase and Deploy
One of the simplest and yet most useful features in Deploy is the ability to set up automatic deployments from a number of repository hosting services. In this post, we're...