Picking up calls for a different extension
In Dial 9, you can set up a Pickup Group, which is specifically designed to allow you to pick up a call that's ringing on another connected extension or call...
The Dial 9 Feature Tour
This series of posts explores the vast range of features available on the Dial 9 platform.
Displaying all 12 posts
Receive fax messages using Dial 9
One of the biggest benefits of using VoIP in an office environment is the ability to receive faxes, but without the requirement of a physical fax machine.
Looking up call costs in Dial 9
In Dial 9, you can easily look up the costs of calling a number before you dial it. To do so, head to your Call fo lookup page under Billing...
Conferencing with Dial 9
Dial 9, alongside the many other features we provide, offers the ability to create conference rooms, allowing any caller, internal or external, to participate in a group conversation.
Bypass your standard call routing for specific callers
Recently we've introduced a useful feature in Dial 9 - Caller ID routing - which allows you to set up specific destinations in your account for specific callers, based on...
Access and internal numbers in Dial 9
In Dial 9, there are several numbers that can be dialled from a connected phone, which allow you to access global services, as well configure additional services. These are referred...
Press 1 for Sales or 2 for Support
When receiving calls to your business, it can be useful to know the purpose of the call before you answer it. One of the best ways to achieve this with...
Making the most of your call logs
One of the most useful features of a VoIP system is the ability to track previous calls. With Call Logs in your Dial 9 service, you can look up calls...
Add the personal touch with an audio message and music
When customers call your business, you want to provide them with the best possible experience if they're waiting for an answer. Dial 9 provides two options for this, on-hold music...
Separate your personal and business voicemail with a Follow
One of the most common questions I'm asked when helping customers get set up is:
Dealing with out of hours calls
When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...
Setting up an effective call queue
If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...