Using SIP3 for call traffic analysis
Within Dial 9, we utilise a number of tools for call monitoring and analysis. One particular service we use, especially when it comes to customer support, is SIP3.
Dial 9 is our communications company specialising in VoIP solutions for small to medium sized businesses in the UK.
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Porting ‑ explained
If you're looking at changing your phone provider, you'll most likely want to transfer your existing number across to the new provider so that your customers can still reach you...
Dial 9 turns 10!
Here at Dial 9 we’re feeling extremely thankful and proud. And also more than a little amazed.
How to keep remote teams engaged
Keep your remote teams engaged, happy and productive with our easy-to-follow guide.
Preventing anonymous incoming calls
With Dial 9, you can block callers in a variety of ways, including by their caller ID. This, however, has not always been so straight forward when you only want...
Managing your incoming calls during the Christmas break
With the Christmas break just around the corner, it’s important to make sure that your incoming calls are going to be correctly routed while your offices are closed. With Dial...
The mystery of VoIP acronyms and jargon solved
VoIP. SIP. PBX. Softphones. Technical jargon can be the bane of any industry, and telecommunications is no different. Okay, perhaps not as much as corporate culture in general… thinking outside...
New enhancements to our greetings features with SSML
We're delighted to announce the addition of a new enhancement to our text-to-speech greetings feature - the ability to further customise your greeting by adding pauses, abbreviations and acronyms and...
Dial 9 judged Best SOHO ITSP at prestigious awards!
The team at Dial 9 is proud to announce that we have received the award for Best SOHO (Small Office or Home Office) ITSP (Internet Telephony Service Provider) at the...
Networking for SMEs in the age of Covid‑19
The world may not be the same for a while because of the Covid-19 pandemic, so it’s important for businesses to pause and acknowledge that. It’s also realistic to put...
5 ways to minimise the Covid‑19 impact on your business
The best strategy for dealing with a crisis is to be proactive.
5 Steve Jobs principles you can apply to your SME
“We’re here to put a dent in the universe,” said Steve Jobs. “Otherwise why else even be here?”