Dial 9 is our communications company specialising in VoIP solutions for small to medium sized businesses in the UK.

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Displaying posts 1 - 12 of 70 in total

Using SIP3 for call traffic analysis

Posted on the 3rd March 

Within Dial 9, we utilise a number of tools for call monitoring and analysis. One particular service we use, especially when it comes to customer support, is SIP3.

Porting ‑ explained

Posted on the 21st February 

If you're looking at changing your phone provider, you'll most likely want to transfer your existing number across to the new provider so that your customers can still reach you...

Dial 9 turns 10!

Posted in August 2021 

Here at Dial 9 we’re feeling extremely thankful and proud. And also more than a little amazed.

Preventing anonymous incoming calls

Posted in March 2021 

With Dial 9, you can block callers in a variety of ways, including by their caller ID. This, however, has not always been so straight forward when you only want...

The mystery of VoIP acronyms and jargon solved

Posted in December 2020 

VoIP. SIP. PBX. Softphones. Technical jargon can be the bane of any industry, and telecommunications is no different. Okay, perhaps not as much as corporate culture in general… thinking outside...

New enhancements to our greetings features with SSML 

Posted in October 2020 

We're delighted to announce the addition of a new enhancement to our text-to-speech greetings feature - the ability to further customise your greeting by adding pauses, abbreviations and acronyms and...

Networking for SMEs in the age of Covid‑19

Posted in June 2020 

The world may not be the same for a while because of the Covid-19 pandemic, so it’s important for businesses to pause and acknowledge that. It’s also realistic to put...