Dial 9 is our communications company specialising in VoIP solutions for small to medium sized businesses in the UK.

Tips & Tricks

Our products pack a punch when it comes to features and it would be easy to miss some of them. Here we post helpful tips & tricks about how to use our products & services.

Displaying posts 13 - 24 of 27 in total

Looking up call costs in Dial 9

Posted in August 2017 on the Dial 9 blog

In Dial 9, you can easily look up the costs of calling a number before you dial it. To do so, head to your Call fo lookup page under Billing...

Access and internal numbers in Dial 9

Posted in June 2017 on the Dial 9 blog

In Dial 9, there are several numbers that can be dialled from a connected phone, which allow you to access global services, as well configure additional services. These are referred...

Press 1 for Sales or 2 for Support

Posted in May 2017 on the Dial 9 blog

When receiving calls to your business, it can be useful to know the purpose of the call before you answer it. One of the best ways to achieve this with...

Making the most of your call logs

Posted in May 2017 on the Dial 9 blog

One of the most useful features of a VoIP system is the ability to track previous calls. With Call Logs in your Dial 9 service, you can look up calls...

Dealing with out of hours calls

Posted in March 2017 on the Dial 9 blog

When your customers call you outside of your standard working hours you still want them to be able to hear some useful information, even if it's just a brief audio...

Setting up an effective call queue

Posted in March 2017 on the Dial 9 blog

If you're receiving a high volume of calls, a call queue is a great way to inform customers you'll be dealing with their enquiry shortly, with the opportunity to provide...

Top tips for your on‑hold messaging

Posted in May 2016 on the Dial 9 blog

Most of us will have experience of hanging on the phone line to reach the right person - in fact, on average 7 out of 10 business callers are placed...